Frequently Asked Questions
Everything you need to know about styling your home with Cooper & Co.
What is the typical shipping timeframe for furniture orders?
Standard furniture orders are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer international shipping for home decor?
Currently, Cooper & Co ships exclusively within the continental United States and Canada to ensure the safety and integrity of our fragile home goods.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return policy on all items in original condition. Please note that a restocking fee may apply for large furniture items, and return shipping costs are the responsibility of the customer.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. All Cooper & Co wooden furniture is crafted from FSC-certified timber or reclaimed wood to minimize our environmental footprint.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, take photos and contact our support team within 48 hours so we can arrange a replacement or refund.
Do you offer assembly services for large furniture pieces?
Most of our items arrive with easy-to-follow instructions. However, we do offer a 'White Glove' delivery service at checkout for an additional fee, which includes full assembly and packaging removal.